NOTE: We are not in any way affiliated with ContactMe

We are in the process of taking ContactMe for a test-drive on our site (see the neat 'Contact Us' button on the right of the screen?)  and we wanted to share with you some of the things we've learned so far.

ContactMe is a web-based application that aims to make communications between your business and your client much simpler. Its intuitive interface tracts all your contacts, managing email discussions, contact details, scheduling of tasks and more. It even offers the ability to add a contact form to your website that allows your clients to easily contact you, with discussions being tracked and easily shown in the contact’s view by ContactMe.

Below is a quick introductory video – courtesy of ContactMe

One of the most useful features of ContactMe is the ability to easily add a contact button to your site.  In fact, they even provide a plugin for WordPress, an app for Facebook, and easy integration into most sites by copying and pasting a bit of JavaScript code into your website’s source.

Once you have your contact button on your site(s), when a user clicks on this, they are shown a form that they can use to send a message to your organization. Once they’ve submitted the form, the data they have entered is automatically added to the ContactMe contact system.  You still get sent an email, but a copy of the contact information the user entered on the form is also stored.  In fact, if your reply to the user's contact email, and BCC the ContactMe email address, the reply will automatically be added to the contact' on ContactMe.

ContactMe does have one issue that we've noticed so far.  If your reply to a user's contact email, and he/she replies back, that reply back does not get logged into the ContactMe database.  It will be interesting to see how they deal with that in the future.

We will continue to test the ContactMe system, and let you know what we discover, but for now, it looks like a handy tool for bringing order to your business communications.

SEO is not a one-shot deal, it is an ongoing process.  Links must be built over time and content added in an ongoing fashion to continue to build SE rankings.  That said, there are several areas that can be addressed initially that will have a positive affect on SE rankings.

Keyword Analysis

The top keyword phrases should be researched and prepared as a target for new content.  Include in this analysis the monthly search volume, estimated supply (websites targeting those keywords either directly or indirectly) and a listing of those competitor pages that target those keyword phrases.  This will aid in determine which keywords are best – those with high search volume and low competition.

Its important to realize that SEO has limitations.  All the optimization in the world won't increase site traffic if you're optimizing for words or phrases that people aren't searching for.  By using search volumes, you can decide what people are really searching for.  

There are some very useful tools available online that can help with your keyword research, including  SEO Book, Google Keyword Tool or Wordtracker (Also, Google Insights - formerly known as Google Trends – is good for determining trends in searches).

General Content

The content itself is analyzed by the SE’s to ascertain the topic of each page.  Key information on the page aids in this identification process and includes:

• Keyword Meta tags – These non-visible HTML tags list the relevant topics of the particular page.
• Description Meta tags – The Description Meta tag is a non-displayed HTML tag that contains a brief description of the page and/or a call to action. Use no more than 155 characters. The description is commonly used by the SE’s to display below the site’s page title in the search results, but it is also additional information used in determining the topic of a page’s content.
• Titles - Make sure the Title of your page, and preferably the URL, contains the keywords you wish to target with your content.
• Alternate tags (ALT tags) – These tags are descriptions used for images on a page.  They are intended to provide a description of the image they are attached to and are used by browsers to display when an image isn’t available, as well as by text readers used by the visually impaired.  These tags should be used to create image description relevant to the keywords targeted by your content.
• Anchor text – Anchor text is the text used in a link to another page or site.  It is the text that is underlined and which a user would click on to follow the link.  [Avoid the common click here mistake, instead use your keywords to create meaning - find out more about the used 1979 Ford Escort].  SE’s use this text to determine:
  • The topic of the destination page/site
  • The topic of the page containing the link
• Headlines – Headlines are the typical H1, H2, H3 etc. tags that are used to creating headlines within the text.  SE’s use this information to determine the important content points of a page.
• Content – Perhaps the most important, SE’s analyze the content to determine several factors:
  • The topic of the page (based on word frequencies)
  • The complexity or reading level of the page
  • Repetition of the page content within the page or on other pages/sites, for which the page content may be penalized.
  • The frequency of key words/phrases within the content.  Typically, this frequency (called Keyword Frequency or Keyword Density) should be between 3-5% of the overall content.  Excessive repetitions of key words or phrases are viewed unfavorably by SE’s.
• Cross-Linking – This typically refers to the links from one page to another on the site.  SE’s look favorably on cross-linking since it shows structure within the content, increases visitor’s ability to find information, and aids in further refining the SE’s determination of a site’s topical information.
• In-bound links – These are used by SE’s to determine the value of the site’s content.  It is basically used as a ‘vote’ for the content.  The more links that point from other sites to the target site, the more votes.  However, the SE’s also look at the value of the other sites that link to the target site.  The better ‘valued’ the site that links into the target site, the more valuable the link is.
• Out-bound links – SE’s use these links to value the content of a site, as well as to aid in determining the topic of the content.  The use of anchor text relevant to the page’s topic, as well as relevant to the target of the link will increase the SE’s view of the page’s content.  SE’s also consider the ‘value’ of the target site to determine the overall value of the link and page content, giving higher value to better rated destination sites.

It is assumed that the need to optimize the system for SEO is associated with the requirement to increase visitor traffic as well as general visibility of both the site and the services offered by the site.  As such, other aspects of ‘Search Engine Optimization’ become relevant despite not being directly related to search engines.  These include such areas as social media (i.e. Facebook, LinkedIn, Twitter), Social Review Sites (such as Yelp.com) and Social Bookmarking sites.

Use of Sitemaps

Sitemaps are used by search engines as a ‘roadmap’ to indexable content of a site. Additionally, they can be submitted automatically to the major search engine providers when content is added or updated. This results in quicker indexing of new content.

Robot.txt

The use of a special file call Robots.txt allows communication to the SE spiders (programs that visit and index website pages) as to which pages should or should not be indexed.  The point here is to remove pages from the SE's consideration that are NOT relevant to the site content.  This helps the SE's by basically eliminating distractions that could alter their view of the general topic of the site.

This file is added to your site to instruct the SE’s not to index ancillary pages that are not related to the general site content. By removing these unrelated pages, the SE’s will not penalize the site’s ranking for excessive unrelated content.

Examples of pages to be excluded are:

• Privacy Statements
• Login screens

You can create your own robots.txt file using the Google Webmaster Tools.  Also, add your sitemap location to the robots.txt and you won’t have to submit it to the search engines manually. Just add sitemap: http://example.com/sitemap_location.xml to the robots.txt file.

Visitor Tracking

• Create a Google Analytics account
• A Google Analytic code snippit is added to the site to activate the tracking

Additionally, setting up a Google Webmaster Tools profile for your site (and linking it to your Google Analytics account) will give even more information on your site, including crawling errors, search statistics, site issues/errors etc.

These are some of the basic areas that anyone can use it increase their SE visibility, and they represent a good starting point. As mentioned previously, SEO is an ongoing process, it isn't a one-time deal.  However, by developing good SEO habits, it can become a natural part of your site maintenance.

When deciding on a new design for a website, one of the first issues to resolve is the selection of a color palette. Colors have a significant role in invoking an emotional response from visitors, and thus should be selected based on the response desired, as well as the image that you wish to portray for your business.

The following is a guide to colors: